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Operational Leadership & Personnel Management

• Supervises daily operational oversight of billing and post-submission claims follow-up, including the resolution of denials, underpayments, information requests, corrected claims, and other account issues.
• Conducts comprehensive performance management, documents employee progress, reviews compensation, and drives employment/hiring decisions.
• Manages, trains, and orients a team of two or more direct reports, ensuring competencies align with departmental performance standards.
• Monitors team metrics, reviews production volume, audits work quality, and distributes daily workloads to optimize short-term goal achievement.
• Resolves complex, escalated issues with insurance third-party payers and patients in a customer-focused, compliant manner.

MINIMUM REQUIRED QUALIFICATIONS
Bachelor's degree or equivalent experience. 3 years of relevant experience required. 4-8 years of relevant experience preferred.

Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.