Patient Accounting Supervisor

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The supervisor is responsible for overseeing Patient Financial Services Specialist staff, whose duties consist of either account receivable billing/recovery from third party payment sources or patient customer service call center operations. Supervisor manages department workflow, monitors the amount and quality of work being performed, and distributes work accordingly. Prioritizes and schedules daily work and provides leadership in department operations. Ensures team members receive appropriate training, communicates procedural and regulatory changes, performs financial analysis of accounts to ensure goals and priorities are being met, supports management as required, and documents employee performance and progress. Responsible for addressing and resolving escalated issues with third parties and patients in a timely and customer focused manner.

Position located at Ackerman Road Administrative Offices.

Minimum Education Required
2-Year College Degree or equivalent combination of education and experience
Required Qualifications
Associate Degree or 3 to 5 years experience in a hospital customer service environment or related experience.

Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.